EXPERIENCE:

Independent Contractor: (Jan 2002 – Currently)
Graphic Designer and Artist North Adams, MA

Waterfront Media (June 2004 – Currently)
Usability Engineer & Analyst, Community Moderator & Graphic Designer North Adams, MA

· Develop methodologies, recruitment and screening for web usability projects.
· Facilitate testing interviews with Morae software.
· Analyze data and prepare written reports as well as compile, produce and present highlight videos.
· Design internal graphical media (posters, signature files, manuals, etc.)

· Research and write weekly reports regarding latest message board activity and trends.
· Monitor message boards and administer live chats for various self help websites.

Captivating Canvas (July 2001 – Jan 2002)
Senior Web and Graphic Designer Williamstown, MA
· Design, develop and maintain websites and promotional emails for a varied clientèle.
· Graphic and logo design work for print and electronic media.
· Research and develop search engine optimization, navigational architecture and usability.
· Sound development and implementation within web media.

WholeHealth New England (Nov. 1999 – June 2001)
IT Specialist and Sales Manager Arlington, MA
· Coordinate maintenance of company's computers and network.
· Manage finances and daily reconciliation, retail store, mail order and shipping departments.
· Research and advise patients regarding holistic medicine.
· Design and maintain website and online store.
· Organize and design marketing, graphics, sales, and promotions.
· Client contact management, ordering and inventory.

RomNet Support Services, Inc. (June 1997 – Nov. 1999)
Project Manager, Technical Support, Web Designer Boston, MA
· Support customers with a wide variety of software, hardware and websites.
· Act as primary contact between client and customers for managed accounts.
· Design, develop and maintain Intranet and Internet sites.
· Extensive beta testing, customer service and sales experience.
· Coordinate, manage, and edit company newsletter.

SKILLS:

Project management, reporting, data analysis (quantitative and qualitative) customer service, store management and inventory.

Photoshop, Dreamweaver, Illustrator, Morae, Quark, MS Office, other various software. HTML, JavaScript implementation, Miva Merchant, Yahoo!Store,
Usability testing, information architecture, technical writing, research and content development for the Web.
Extensive knowledge and technical support of IBM compatible and Macintosh platforms, including all Windows versions, UNIX, Linux, MacOS, DOS, and Internet.

Graphic design, Photography, Illustration, Painting and Photomanipulation..

EDUCATION:

Brandeis University, Waltham, MA, USA, BA, Anthropology, Cum Laude. June 1997

Berkshire Community College, Pittsfield, MA, USA, AA, Selected Studies, with Honors. December 1994